Before you close
- Teams and organizations: if you own a team, hand it to another member or close it first. If you're the only admin of an organization, or its only break-glass owner while single sign-on is required, make someone else one first. We tell you what's in the way when you try.
- Heads: withdraw your available earnings first. If you have earnings still pending, contact us before you close and we'll tell you how they'll be paid.
- Requesters: unused paid credits can be refunded under our refund policy. Ask before closing.
How to close
In the app, go to You, then Privacy, data and appeals, then Delete account. On the web, go to Settings, then Delete account. We'll ask you to confirm it's you.
What happens
- Your account is closed right away and deleted after a 30-day grace period. Sign in within 30 days to cancel. We email you when you ask, if you cancel, and when the account is deleted.
- When it's deleted, your team memberships, single sign-on links, API keys and connected apps go, and your saved card is removed.
- Your phone number is deleted. We keep a one-way hashed copy for 12 months (it can be matched but not read back), so the number can't be used to sign straight back up.
- Your answers stay in the results they're part of, but are no longer linked to you.
- Payment records, invoices, statements and tax details are kept for six years after the tax year, because the law requires it.