Your account
Sign-in, tags, notifications, appeals and closing.
Signing in and linked accounts
Apple, Google, email and passkey sign-in, two-step sign-in, linking methods, sessions and signing out everywhere.
Passkeys, two-step sign-in and recovery codes
Adding a passkey, turning on two-step sign-in with an authenticator app, keeping recovery codes, and what to do if you lose every way in.
Tags and targeted questions
How your age band, gender and tags match you with questions, and what requesters see.
Appeals
How to ask for a review of an unpaid answer, a tier change or another decision about your account and what happens next.
Notifications and emails
The notifications the app sends heads, the emails everyone can choose (results, low credits, expiring credits, weekly digest, new audiences, tips), and how to turn each off.
Close your account
What happens to your money, teams, answers and data when you close your account.
Still stuck?
Write to us and a person will reply, usually within one working day.
Contact us