The owner of a team can close it when it's no longer needed. Closing can't be undone.
Closing a team is switched on with organizations. If you don't see Close the team on your Team page, it isn't on for your team yet.
What happens when you close a team
- Credits. Unused credits go back to the card that bought them, at the price paid. Credits bought by bank transfer are refunded by bank transfer. Credits never move to another team or account. We email you when a refund is on its way.
- Keys and apps. Every API key, connected app, Slack or Microsoft Teams workspace, webhook and service account made for the team stops working.
- Invitations. Invitations not accepted yet are canceled.
- Questions, invoices and history. Members can still read them. Nobody can ask, top up or change anything in the team.
Close a team
- Switch to the team, then open Team.
- In Close the team, confirm it's you when asked. The check lasts 10 minutes.
- Choose Close the team and confirm.
Only the owner can close a team.
When a team can't close yet
| Why | What to do |
|---|---|
| Questions are still running, scheduled or waiting for approval | Let them finish, or cancel them. |
| It's the organization's main team and the organization has other teams | Ask an organization admin to make another team the main one. |
| It's the organization's last team, and the organization has a verified domain, single sign-on or SCIM | Remove them in the organization's settings first. |
| Some of its credits weren't bought by card or bank transfer | Contact us and we'll close it for you. |
If refunds at closing aren't switched on for your organization yet, a team with credits left can't be closed. Contact us and we'll refund them first.
When an organization's last team closes, the organization closes too. Its audit log is kept.