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Tiers and verification
Phone and ID checks, re-checks and what each tier unlocks.
Tiers explained
What Tier 0, 1, 2 and 3 mean for heads and for requesters, and how to move up.
Verify your phone
How phone verification works, which numbers we accept, and what to do if the code doesn't arrive.
Verify your ID for Tier 2
What the ID and live-face check involves, the fee, what is kept and what to do if it fails.
Monthly re-checks
Why we ask Tier 1 heads to confirm their phone each month, and Tier 2 heads for a quick face check.
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