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Credits and billing

Prices, packs, invoices, VAT and refunds.

How pricing works
Credits, the price per answer, what changes it, and what you're charged when.
Buying credits
Packs, paying by card or bank transfer, automatic top-up and expiring credits.
Invoices and VAT
Where to find invoices, how VAT is charged and adding a VAT number.
Refunds, canceling and disputes
Canceling a live question, refunds of unused credits, and disputing a result.

Still stuck?

Write to us and a person will reply, usually within one business day.